I’m teaching business process management this semester. It’s a crash course in ERP implementation consulting, focused on process discovery, redesign, and financial modeling. Early in the course, we cover BPMN: Business Process Management Notation. BPMN is an essential skill for diagraming processes as a first step before configuring systems like Workday.A student once told me, “My mom’s a systems implementation consultant. I mentioned we’re learning BPMN, and she said, ‘That’s a great skill but most clients won’t pay for it anymore. They just want to go straight to implementation.’” That led to conversation about the consequences of skipping process improvement. Everyone wants the benefits of transformation, but few want to pay for the discipline it requires.That mindset reflects why ERP implementations fail. When you rush design, skip discovery, and treat the system as an IT project, the result is always the same: missed deadlines and exploding costs. In today’s Dispatch, we discuss why ERP projects fail. And, if you treat them like construction projects, you're more likely to get them right.

Episodes

Mastering BPM and ERP Success